T & C
© WELHOUS 2014
COOKIES
A cookie is a text file that a web server places on your hard drive. Cookies can not be used to run programs or deliver viruses to your computer. A cookie is uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. A key purpose of cookies is to tell the Web server that you have returned to a specific web page, so you can get a personalized experience when you visit the site again. You may choose whether to accept or decline cookies. Most browsers accept cookies automatically, but you can usually change your settings to not accept cookies if you prefer. If you choose to allow your computer to accept cookies, you can also choose to be automatically logged into the website, this will speed up the check out process.
The WELHOUS site uses cookies to help you get a personalized Internet experience on our website’s and in our marketing. On the site we use for example ”session cookies” to manage your visit at our website such as what pages you visits which products you look at, which products you have put in your basket. You can easily turn of the use of cookies and erase your cookie history in your web browser. The session cookies are deleted from your hard disk when all browser windows are closed down. But doing so will mean that you will not get the full experience of the WELHOUS website and e-commerce. If you turn off the function of session cookies for the WELHOUS website you will not be able to make a purchase.
Beside session cookies we also use cookies that will remain on your computer after you have closed the browser. This type of cookie helps our system to recognize that you have visited this site before and to remember which settings and products you have preferred. To help us with this we do use third party cookies, these cookies are from our partners and help us give you are more personalized website and more personalized adverting from us. These cookies have a lifespan of 1 month up to ten years, after they will be automatically deleted (you can delete them before this time by erasing the cookie history in your browser).
WELHOUS uses these cookies to give you a better shopping experience by giving you more personalized website/advertising/newsletters and to optimize our websites by seeing what our customers like and what areas we can improve. These cookies does not store any personalized information about you and in our statically systems like Google Analytics we can not trace any information to you specific.
GOOGLE ANALYTICS
WELHOUS uses Google Analytics, a web analytics service provided by Google, Inc. (“Google” ). Google Analytics uses “cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
PRICE ERRORS
We reserve our right to cancel or adjust any order with price errors.
CANCELLATIONS AND CHANGES
If you’d like to cancel your order or make any adjustments it is important that you contact us as soon as possible so that we don’t pack and ship the order.
Always type ‘CANCELLATION’ or ‘ORDER CHANGE’ along with your order number in the subject field on the email and we will look into the matter.
If an order is canceled before it has been sent out we reserve the right to charge a restocking fee of 10 EURO.
Shipping, Returns & Exchange
All orders will be sent out with ‘Post NL’.
You will receive a tracking number as soon as your package is dispatched.
Freight costs:
Depending on the country of destination we’ve set default shipping costs. Log in to the site and you will see the cost for shipping at the checkout or contact us by sending an email to store@welhous.com.
Use Subject: “Shipping Cost”
Returns & Exchange
1. First mail us for what reason you want to return the product or in case of an exchange for which other product you want to exchange it.
2. Await our reaction/solution
3. Ship the item (at your cost) back to us @:
‘WELHOUS’
Street: Neptunusstraat 10
ZipCode: 5042 AM
City: Tilburg
Country: The Netherlands
Depending on the reason for the return we’ll refund you, give you a voucher for the amount your ordered or exchange the item for a different/new one.
Attention: You’ll have to request the return within 30 days of receiving the product.